Almost everyone who attends an Envision presentation comes away feeling that it is extremely feature-rich and loaded with everyday business essentials that are not often found elsewhere. This is because we tend to emphasize as many benefits as possible in the time allowed and we are able to demonstrate a clear and positive answer to all questions asked. Our goal is to give attendees a means by which they can compare Envision to software they currently have and / or to other options available. However, this occasionally backfires in the form of a misimpression that Envision is “complicated” or “difficult to use” when, actually, the opposite is true.

While operational support software (OSS) that does less may appear to be easier to use on the surface, this simplicity is usually a disguise that re-directs work to manual and other often expensive and unreliable processes. For example, Envision fully automates credit and churn scoring, treatment and terms management, issue escalations, mediation, commission calculations, employee and subscription fraud detection, error prevention, GL and reporting interfaces, and countless other business-critical processes. Because this automation may not even be available in other OSS, it increases Envision’s apparent setup time. In reality, the bulk of setup is only required once and, while Envision may take slightly longer to configure, the resulting benefits in process automation and reduced staffing dependencies are many and go on forever.

Simply put, software is not the door mat in front of a business; it’s the machine inside that manufactures profits. So, the more capable the machine, the faster and more reliably its fruits are realized.

Another misleading complexity is the fact that, from within Envision’s CRM screens, users can access tens of thousands of bits of data with two mouse clicks or less. Since customer care reps field the same questions and perform the same lookups many times a day, the learning curve on this is very fast. Meanwhile, these users are empowered with every tool possible to make their job faster and easier and make the customer experience as brief, pleasant and professionally executed as possible.

A test that can easily prove these points is to ask yourself which of Envision’s features you would be willing to give up. The answer will no-doubt be “None”. Next, compare Envision’s list of automated business essential processes with other products. The difference is what you will have to achieve in some other way. Now, compare that added effort to Envision and you will see just how much easier and less complicated it really is than any other product.

About ARIS

ARIS has produced its Envision telecommunications billing, customer care and point of sale software since 1984, with implementations at over 200 customers in more than 60 countries. Additional information can be found at www.billwireless.com.

For further information, please contact:

Richard J. Card
ARIS Software, Inc.
Tel: +1(909) 980-1034
Fax: +1(909) 944-3995
E-Mail: rcard@arisinc.com